Seed & Stone Store

FAQ

Seed & Stone is a licensed cannabis retailer proudly serving locations in British Columbia. Here are some answers to common questions we have received. If you require additional information, please contact us for further assistance or visit one of our locations.

What will happen to my product after I return it?

Plus IconPlus Icon

If your product (accessory) is considered saleable and has not been tampered with, it may be restocked. All other returns (cannabis) will be safely destroyed.

If I return a product, how will my payment be refunded?

Plus IconPlus Icon

A refund will be made either to the original method of payment, product replacement or as a store credit based on the customer’s preference. 

How long does it take to receive a refund?

Plus IconPlus Icon

Upon receipt at the warehouse, products are assessed for refund eligibility. If deemed eligible, returns will be processed within 2 (two) business days. 

How long do I have to return a cannabis accessory after I purchase it?

Plus IconPlus Icon

Cannabis accessories that are unopened and in their original packaging may be returned at the store where they were purchased within 15 days of purchase by presenting the original purchase receipt.

How long do I have to return a cannabis product after I purchase it?

Plus IconPlus Icon

Cannabis products may only be returned if they are defective, shipped in error, or recalled. With the exception of recalls, returns must be requested within 7 days of the delivery date.

Can I return a gift card for a refund?

Plus IconPlus Icon

No, all gift card purchases are final sale and are not refundable.

If my product is defective, can I return it?

Plus IconPlus Icon

Please refer to our Returns Policy for information on what to do if you have a defective product.

If I don't like the experience of the product, can I return it?

Plus IconPlus Icon

No.

Can I return a product after I've opened the package?

Plus IconPlus Icon

No, with the exception of recalled or defective product. For those products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

Can I exchange my product for a different one?

Plus IconPlus Icon

A product can only be returned if it’s defective, shipped in error, or recalled. Products eligible for return may be returned by connecting with our Customer Care Centre via our Contact page for an online return. For products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

What is the legal age needed to purchase cannabis in BC?

Plus IconPlus Icon

You must be 19 years or older in order to purchase cannabis in the province of British Columbia.

Do I need to show any ID to purchase cannabis?

Plus IconPlus Icon

Yes, customers must present two pieces of valid ID to enter our retail stores. Your primary ID must be government-issued, such as a driver's license or passport. Your secondary ID must contain your name and signature, for example, a credit card.

Can I bring my underage child into Seed & Stone?

Plus IconPlus Icon

No, we do not allow anyone under the age of 19 to enter our cannabis retail stores.


Is a prescription required to buy cannabis?

Plus IconPlus Icon

No, a prescription is not needed in order to purchase recreational cannabis at our stores.

Am I able to buy cannabis online from Seed & Stone?

Plus IconPlus Icon

Yes, you can purchase recreational cannabis online by clicking here. Please note that you can purchase online but will be required to visit our retail locations for pickup.

Where does Seed & Stone get their cannabis from?

Plus IconPlus Icon

We receive our product from the BC Government Liquor Distribution Branch (BCLDB). The product is sourced from Canadian licensed producers, and all products are approved by Health Canada. Seed & Stone does not repackage or produce our own cannabis.

How much cannabis can I legally buy?

Plus IconPlus Icon

According to Federal Cannabis Act, an individual can possess up to the equivalent of 30 grams of dried legal cannabis. Therefore, this is the maximum amount that we can sell to customers.

What will happen to my product after I return it?

Plus Icon

If your product (accessory) is considered saleable and has not been tampered with, it may be restocked. All other returns (cannabis) will be safely destroyed.

If I return a product, how will my payment be refunded?

Plus Icon

A refund will be made either to the original method of payment, product replacement or as a store credit based on the customer’s preference. 

How long does it take to receive a refund?

Plus Icon

Upon receipt at the warehouse, products are assessed for refund eligibility. If deemed eligible, returns will be processed within 2 (two) business days. 

How long do I have to return a cannabis accessory after I purchase it?

Plus Icon

Cannabis accessories that are unopened and in their original packaging may be returned at the store where they were purchased within 15 days of purchase by presenting the original purchase receipt.

How long do I have to return a cannabis product after I purchase it?

Plus Icon

Cannabis products may only be returned if they are defective, shipped in error, or recalled. With the exception of recalls, returns must be requested within 7 days of the delivery date.

Can I return a gift card for a refund?

Plus Icon

No, all gift card purchases are final sale and are not refundable.

If my product is defective, can I return it?

Plus Icon

Please refer to our Returns Policy for information on what to do if you have a defective product.

If I don't like the experience of the product, can I return it?

Plus Icon

No.

Can I return a product after I've opened the package?

Plus Icon

No, with the exception of recalled or defective product. For those products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

Can I exchange my product for a different one?

Plus Icon

A product can only be returned if it’s defective, shipped in error, or recalled. Products eligible for return may be returned by connecting with our Customer Care Centre via our Contact page for an online return. For products shipped in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

What is the legal age needed to purchase cannabis in BC?

Plus Icon

You must be 19 years or older in order to purchase cannabis in the province of British Columbia.

Do I need to show any ID to purchase cannabis?

Plus Icon

Yes, customers must present two pieces of valid ID to enter our retail stores. Your primary ID must be government-issued, such as a driver's license or passport. Your secondary ID must contain your name and signature, for example, a credit card.

Can I bring my underage child into Seed & Stone?

Plus Icon

No, we do not allow anyone under the age of 19 to enter our cannabis retail stores.


Is a prescription required to buy cannabis?

Plus Icon

No, a prescription is not needed in order to purchase recreational cannabis at our stores.

Am I able to buy cannabis online from Seed & Stone?

Plus Icon

Yes, you can purchase recreational cannabis online by clicking here. Please note that you can purchase online but will be required to visit our retail locations for pickup.

Where does Seed & Stone get their cannabis from?

Plus Icon

We receive our product from the BC Government Liquor Distribution Branch (BCLDB). The product is sourced from Canadian licensed producers, and all products are approved by Health Canada. Seed & Stone does not repackage or produce our own cannabis.

How much cannabis can I legally buy?

Plus Icon

According to Federal Cannabis Act, an individual can possess up to the equivalent of 30 grams of dried legal cannabis. Therefore, this is the maximum amount that we can sell to customers.

Stay up to date

Join the Seed & Stone newsletter mailing list to stay up to date on store openings, new product alerts, and in-store promotions.
Join the newsletter below